Training Consultant for Customer Operations Compliance Specialist

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Brook Street Full time

Job Overview

Brook Street is seeking a highly skilled Training Consultant to join our Customer Operations team. As a Training Consultant, you will play a crucial role in designing and delivering compliance-focused, customer-centric training that enhances the technical, process, and soft skills of colleagues across the department.

About the Role

The ideal candidate will have experience in developing and delivering high-quality training materials that support compliance and efficiency in customer services. They will also possess strong stakeholder management skills, particularly with Legal and Compliance teams. Relevant experience in Financial Services, Automotive, or B2C sectors is desirable.

Responsibilities

  • Develop and deliver regulatory training materials to ensure compliance and efficiency in customer services.
  • Partner with Outsource Partners during high-recruitment periods to maintain a unified, consistent training output.
  • Manage accreditation activities across Customer Operations and with all Outsource Partners to maintain approved standards in customer interactions.

Requirements

  • Strong stakeholder management skills, particularly with Legal and Compliance teams.
  • Relevant experience in Financial Services, Automotive, or B2C sectors is desirable.
  • Proficiency in MS Office tools.
  • A-Level or equivalent qualifications, with a preference for a degree-level education, especially in Maths and English.

Salary and Benefits

The estimated salary for this role is £21.65 per hour. This is an exciting opportunity to make a tangible impact by enhancing the training standards of a leading organisation. If you're passionate about delivering imperative training and ensuring high standards in customer service, we encourage you to apply.


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