Ticketing Compliance Specialist

3 days ago


Milton Keynes, Milton Keynes, United Kingdom Greater Anglia Full time
About the Role

We are seeking an experienced Ticketing Compliance Specialist to join our revenue protection team at Greater Anglia. This is an exciting opportunity to contribute to the success of our business by ensuring the integrity of our ticketing system and minimising revenue losses.

Key Responsibilities:

  • To develop and implement effective revenue protection strategies to achieve company objectives for minimising ticketless travel and improving customer satisfaction measures.
  • To collaborate with colleagues to gather and analyse information from personal observation, reviews of ticketless travel surveys, and discussions with passengers and colleagues to identify areas where ticketless travel is occurring.
  • To investigate instances of fraudulent travel and take appropriate action to minimise loss of revenue and reduce the risk of further fraudulent behaviour.

Requirements:

  • Strong analytical skills to identify patterns and trends in revenue protection data.
  • Excellent communication and interpersonal skills to work effectively with colleagues and stakeholders.
  • Able to work independently with minimal supervision and as part of a team.
  • High level of numeracy and literacy skills.

What We Offer

The successful candidate will receive a competitive salary of £40,420 per annum, plus a range of benefits including a defined benefit pension scheme, free travel on all Greater Anglia trains, and retail discounts.

About Us

Greater Anglia is a leading transportation provider in the UK, operating a network of trains and stations across the country. We pride ourselves on providing excellent customer service and are committed to minimising revenue losses through effective revenue protection strategies.



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