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Training Consultant

1 month ago

Milton Keynes, Milton Keynes, United Kingdom Brook Street Full time

Brook Street is seeking a highly skilled Training Consultant to join our Customer Operations team. This role focuses on designing and delivering compliance-focused, customer-centric training, creating interactive experiences to build technical, process, and soft skills for colleagues across the department.

Key Responsibilities:
  • Develop and deliver high-quality, regulatory training materials to support compliance and efficiency in customer services.
  • Partner with Outsource Partners (OSP) during high-recruitment periods to ensure a unified, consistent training output.
  • Manage accreditation activities across Customer Operations and with all Outsource Partners to maintain approved standards in customer interactions.
  • Strong stakeholder management skills, particularly with Legal and Compliance teams.

The ideal candidate will have relevant experience in Financial Services, Automotive, or B2C sectors and proficiency in MS Office tools. A-Level or equivalent qualifications, with a preference for a degree-level education, especially in Maths and English, are also desirable.

This is an exciting opportunity to make a tangible impact by enhancing the training standards of a leading organisation. As a Training Consultant, you will elevate our team's expertise and customer service, working closely with stakeholders to drive results.

The estimated salary for this role is £21.65 per hour, depending on location and experience. If you're passionate about delivering imperative training and ensuring high standards in customer service, we encourage you to apply.