Property & Facilities Advisor

5 days ago


Manchester, United Kingdom The Ardonagh Group Full time
About the Role

We are seeking a highly skilled and motivated Property & Facilities Advisor to join our Operations team at The Ardonagh Group. As a key member of our team, you will play a vital role in providing support in planning maintenance to ensure compliance with regulations, dealing with issues as they are reported, and providing exceptional customer service.

Key Responsibilities
  • Issue Resolution: Respond quickly and efficiently to incoming requests, ensuring any issues are acted on and followed through to completion in a timely manner.
  • Maintenance Coordination: Identify issues and appoint the appropriate service partner to undertake required tasks and/or repairs.
  • Relationship Building: Build and maintain relations with Hard and Soft service providers, chasing suppliers where necessary and updating customers.
  • Performance Monitoring: Monitor planned and reactive maintenance performance, identify poorly performing tasks, and effect remedial action to ensure timely completion.
  • Administrative Tasks: Raising PO's and reconciling invoices associated with reactive and planned maintenance, assisting the P&F Helpdesk Manager in monthly reporting, and supporting internal customers with the use of internal systems.
Requirements
  • Experience: Experience in a helpdesk or call centre service, demonstrating the ability to develop productive working relationships with customers and suppliers.
  • Skills: Excellent communication skills, ability to ask the right questions, and determine the correct course of action.
  • Qualifications: COSHH and/or IOSH qualification, experience of Dynamics 365 and Concept FM (advantageous but not essential).
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career progression and professional development.
  • Supportive Environment: A supportive and inclusive work environment.
  • Employee Benefits: A range of employee benefits, including holiday entitlement, pension scheme, and 24-hour Employee Assistance support.

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