Housing Services Coordinator

2 weeks ago

Boston, Lincolnshire, United Kingdom Net-Worx (2001) Limited Full time

Housing Officer Role Overview

The Housing Officer role at Net-Worx (2001) Limited is a critical position that requires a strong background in housing law and anti-social behaviour cases. As a Housing Officer, you will be responsible for providing a high-level housing service to customers across Sleaford and surrounding areas, ensuring they receive an excellent service.

Key Responsibilities

  • Lead, manage and review complaints of anti-social behaviour, race and hate crime incidents and hoarding, working alongside the Tenancy Enforcement Team and ASB specialists across the Group.
  • Ensure that potential safeguarding issues involving both adults and children are identified and managed in partnership with other agencies.
  • Manage all tenancies in accordance with policies and procedures, completing new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy.
  • Where required, engage with the Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.
  • Help to identify and support local initiatives which add social value, encouraging community cohesion and working in partnership with the Customer Service team to help customers develop skills to gain training, education and employment.

Requirements

  • A strong knowledge of Housing Law and a background of dealing with anti-social behaviour cases, legislation and legal processes.
  • Previous experience of preparing legal paperwork, engaging with legal practitioners and attending court hearings.
  • Good digital skills across Microsoft packages.

Benefits

  • A competitive 28-day annual leave entitlement plus bank holidays.
  • Car Allowance = £2,600 per annum (non-contractual, annually reviewed).
  • Pension Scheme with contributions matched by the company up to 8.5%.
  • Life Cover of three times your annual salary (as part of pension scheme membership).
  • Membership of the Health Care Cash Plan including Employee Assistance programme and DoctorLine.
  • Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards.
  • Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing.
  • Free Eye Tests.
  • Free flu vaccinations.
  • Investment in your personal development through the company's extensive learning and development opportunities.
  • Professional subscription for membership fees relating to your role, paid for by the company.
  • Family friendly, carers leave plus other paid leave.
  • Long Service Awards.
  • Carers Networking Group and resources to support Unpaid Carers.

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