Business Development Manager
4 weeks ago
Job Title: Account Executive
Location: Edinburgh head office with travel to Glasgow.
Salary: £22,679 - £28,350
Job type: 35 hours per week (Mon-Fri) Full time, Permanent
At Change Waste Recycling, we are dedicated to driving sustainability and providing industry leading waste management solutions nationwide, enabling businesses to reduce waste, carbon, and costs. Our unique approach is to foster long-term business partnerships that support, educate, and inspire, priding ourselves on our commitment to customer satisfaction and innovative approach to recycling and waste management.
The Role:
We are seeking a skilled Account Executive to play a crucial role in executing our account management strategy for clients. This strategy focuses on added value, upsell, and retention.
Main Objectives and Goals:
- Manage a customer base across Edinburgh and Glasgow with an annual spend of under £10,000.
- Act as the primary point of escalation for customer issues, serving as a key liaison between customers, CWR Operations or Suppliers for service development and issue resolution.
- Address customer queries, such as pricing, and identify new business opportunities within existing accounts.
- Conduct regular client review meetings.
- Proactively engage with at-risk customers to meet their needs while maintaining a high level of customer satisfaction.
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