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Application Support Specialist

2 months ago

Epsom, Surrey, United Kingdom Boss Professional Services Full time
{"h1": "Application Support Engineer Role", "p": "At Boss Professional Services, we are seeking a skilled Application Support Engineer to provide second and third line technical support to clients. The successful candidate will have a strong technical background, excellent customer-facing communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

* Provide 2nd/3rd line technical support for the SaaS solution, troubleshooting software issues and resolving complex technical issues.
* Investigate and resolve technical issues through analysis of product logs, configuration files, and provide timely resolution and guidance.
* Develop and maintain in-depth knowledge of the company's cloud service products and create clear, easy-to-follow knowledgebase articles for internal use and customers.
* Provide appropriate feedback to business regarding service and issues, and deliver customer service to customers, driving customer satisfaction and delivering to SLAs.

Requirements:

* Degree in Engineering or equivalent.
* Customer-facing skill set managing internal & external stakeholders.
* Experience of using SaaS solutions in cloud environments, e.g., AWS/Azure or equivalent.
* Software development skills, e.g., C/C++, Java, Python.
* Help desk ticketing systems, e.g., Jira.
* Technical capability with analytical and problem-solving skills.

Desirable Skills and Experience:

* Experience of IT infrastructure monitoring tools, e.g., Nagios, AWS CloudWatch.
* Knowledge/experience using Linux or equivalent command line interfaces.
* REST API configuration.
* Database experience, e.g., SQL.
* Networking and server infrastructure knowledge.
* Technical background in telemetry or equivalent, e.g., Telco, IT Networks.

If you are a motivated and skilled Application Support Engineer looking for a new challenge, please apply with your resume and a cover letter outlining your experience and qualifications.

We look forward to hearing from you"}