Residential Development Manager
4 weeks ago
Location: Horley, Surrey
Job Sector: Retirement - Independent Living
Hours: Monday-Friday 9am-5pm (35 hours per week)
About the Role:
We are seeking a highly skilled and experienced Residential Development Manager to join our team at FirstPort. As a key member of our team, you will be responsible for ensuring the smooth operation of our residential developments, providing exceptional customer service, and maintaining a safe and secure environment for our residents.
Key Responsibilities:
* Maintain a high profile around the development/office, ensuring our residents are checked within our requirements.
* Carry out daily checks to ensure the building is safe and secure, keeping all communal areas, gardens, and grounds clean and maintained through effective management of contractors.
* Be responsible for all works being completed, raising orders, managing contractors, monitoring progress, and signing off completion.
* Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
* Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
* Build and maintain links with residents' family members, local authorities, doctors, social workers, health authority, etc., as required and appropriate.
* Maintain records in line with internal procedures, ensuring all data is protected and kept secure at all times.
* Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome, and help them settle in, where possible being present to welcome them.
Requirements:
* Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.
* Communication - a natural communicator, with the ability to resolve issues and complaints effectively.
* Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
* IT - able to operate Microsoft Office applications, and confident in learning new systems.
* Administration - organised, methodical, and experience of keeping accurate records.
* Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team-oriented, and innovative.
About Us:
FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders, and over 1,600 Resident Management Companies.
Why Choose Us:
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include discounted gym membership, a true work-life balance, and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future, and look after your health.
What's Next:
To start your application for this role, we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful, you will be notified. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview, and our shortlist of candidates will be invited to attend interviews with the hiring manager.
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