Process Excellence Lead
6 days ago
We are seeking an experienced Process Excellence Lead to join our team at Altum Consulting. As a key member of our operations team, you will be responsible for identifying and implementing process improvements that drive efficiency, quality, and customer satisfaction.
About the Role:
- This is a 4-6 month contract position with the potential for extension.
- The successful candidate will have experience in process improvement, with a strong understanding of finance processes in a BPO setting.
- They will also possess excellent leadership and stakeholder management skills, with the ability to communicate complex ideas effectively.
Main Responsibilities:
- Lead process standardisation across geographies and business units.
- Automate manual processes through technology enablement.
- Strengthen internal controls and ensure compliance with global finance policies, regulatory requirements, and audit standards.
- Lead process documentation, including process flows, standard operating procedures (SOPs), and risk registers.
- Partner with senior finance, procurement, IT, and business leaders to ensure alignment with strategic goals.
- Drive change management initiatives, including training, workshops, and communication plans.
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