Process Excellence Lead

6 days ago


London, Greater London, United Kingdom Altum Consulting Full time

We are seeking an experienced Process Excellence Lead to join our team at Altum Consulting. As a key member of our operations team, you will be responsible for identifying and implementing process improvements that drive efficiency, quality, and customer satisfaction.

About the Role:

  • This is a 4-6 month contract position with the potential for extension.
  • The successful candidate will have experience in process improvement, with a strong understanding of finance processes in a BPO setting.
  • They will also possess excellent leadership and stakeholder management skills, with the ability to communicate complex ideas effectively.

Main Responsibilities:

  • Lead process standardisation across geographies and business units.
  • Automate manual processes through technology enablement.
  • Strengthen internal controls and ensure compliance with global finance policies, regulatory requirements, and audit standards.
  • Lead process documentation, including process flows, standard operating procedures (SOPs), and risk registers.
  • Partner with senior finance, procurement, IT, and business leaders to ensure alignment with strategic goals.
  • Drive change management initiatives, including training, workshops, and communication plans.


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