Presentation Operations Manager

1 month ago

Edinburgh, Edinburgh, United Kingdom Abm Full time

About the Role

We are seeking a highly skilled and experienced Presentation Operations Manager to join our team at St James Quarter. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleaning and presentation across the site, working closely with our teams to deliver exceptional guest experiences.

Key Responsibilities

  • Lead the Cleaning / Presentation team to ensure a positive, motivational, and supportive working environment.
  • Develop and implement advanced planning of all cleaning operations, including periodic tasks, with clear schedules and sign-off of all duties and tasks complete.
  • Ensure excellence in Cleaning operations throughout SJQ, including Security, Health and Safety, and compliance, Cleaning standards, Colleague Grooming and presentation, Guest and Staff Interaction & Staff courtesy, Ambience of St James Quarter, and Best Practice and Innovation.
  • Focus on strategic planning and implementation of best practice initiatives and innovation to ensure we remain at the forefront of cleaning and operational practices.
  • Manage recruitment, induction training, developing, and retaining of colleagues, ensuring continued ongoing focus and report on monthly.
  • Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
  • Deliver excellent leadership, communication, and motivation to the site-based team, including communicating daily to ensure a sound communication channel exists to achieve team goals.

Requirements

  • Proven experience in operational management.
  • Proven experience in developing others.
  • Excellent verbal, written, interpersonal, and communication skills.
  • Microsoft Outlook, Word, Excel, PowerPoint.

About Us

ABM is one of the world's largest providers of integrated facility services. We are committed to employment practices that promote diversity and inclusion in employment, regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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