Technical Support Specialist

3 days ago


Maidstone, Kent, United Kingdom Lumina Energy Full time

**Role:** Junior Helpdesk Engineer

We are seeking a motivated and passionate individual to join our team as a Junior Helpdesk Engineer. This role plays an integral part in delivering support across the full lifecycle of Service Requests, Mobile Support, and Access Management.

Cantium, part of Commercial Services group, is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries with 1,800 staff across 28 trading brands. We provide expertise ranging from HR Services, IT Services, Energy, Education Resources, Procurement, and more. As a growing organisation, we are expanding at a rate of 25% each year, making this an exciting time to join us and shape our future.

To succeed in this role, you should have excellent communication skills and a proactive approach to identifying efficiencies. You should also be aware of RPA solutions, including how they are implemented and why they are used. Additionally, you should be familiar with specific standards associated with your current role, such as service desk procedures, support procedures, corporate policies, change management processes, and procurement policies.

In this position, you will:

  • Support customers through the account transfer process as they move to new roles, ensuring seamless transitions and continued access.
  • Collaborate with ULM Senior Analysts to facilitate the user account creation process, ensuring all tasks are completed within specified deadlines.
  • Aid in enforcing GDPR and retention policies by assisting with the deletion of user accounts, ensuring compliance across all domains and users.
  • Maintain license/stock levels as per agreed processes to ensure timely and efficient service delivery.

We offer a competitive salary of £23,000, along with 25 days of annual leave, plus bank holidays, and additional benefits including life assurance coverage, health cash plan initiative, company-wide events, and more.

Key qualifications for this role include GCSE level or equivalent education, including English and Maths at grade C or above, relevant ICT industry recognised qualifications, and experience of working in an IT Service Delivery function. If you are a driven and detail-oriented individual looking to take the next step in your career, we encourage you to apply for this exciting opportunity.



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