Customer Team Leader

1 month ago


Macclesfield, Cheshire East, United Kingdom Workingmums Full time

About the Role

We're looking for a skilled and motivated Customer Team Leader to join our team at Workingmums.

As a Customer Team Leader, you'll be responsible for leading and supporting our store team, ensuring excellent customer service and a safe and efficient working environment.

Key Responsibilities

  • Provide exceptional customer service and manage challenging situations
  • Develop and coach your team members to achieve their full potential
  • Ensure the store remains safe, legal, and fully operational
  • Manage stock accuracy and diligence checks to enhance the shopping experience
  • Support the Store Manager and deputise when needed
  • Lead the introduction of new products and services
  • Build relationships with the local community

What We Offer

  • Full, paid training and dedicated support for personal development
  • 30% discount on all Workingmums products
  • A pension scheme with up to 10% employer contributions
  • Wagestream- a money management app
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family
  • 24/7 employee assistance service
  • Rotas shared three weeks in advance
  • Cycle-to-work scheme

Why Workingmums?

We're committed to building diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.


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