Customer Service Operations Assistant

4 weeks ago


Macclesfield, Cheshire East, United Kingdom Sodexo Full time
Job Overview

We are seeking a highly skilled Customer Service Operations Assistant to join our team at Sodexo. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and supporting seamless operations at our global pharma client site in Macclesfield.

In this role, you will work closely with the Customer Service Manager to ensure our GXP areas operate smoothly, enabling us to create a vibrant and efficient workplace. You will be responsible for supporting various operational activities, including resolving customer complaints, fostering high satisfaction levels, and participating in audits and compliance standards.

To succeed in this role, you will need to have strong customer focus, excellent communication skills, and the ability to motivate teams to achieve high service standards. You will also need to be proactive, organized, and able to manage multiple priorities.

We offer a competitive compensation package, access to ongoing training and development, and opportunities for career growth within a global leader. If you are passionate about delivering high-quality customer service and supporting seamless operations, we encourage you to apply for this exciting opportunity.

  • Key Responsibilities:
  • Support the Customer Service Manager in delivering soft services across the designated area.
  • Resolve customer complaints and foster high satisfaction levels.
  • Aid in team appraisals, employee engagement, and managing performance records.
  • Participate in audits, follow up on action items, and maintain internal compliance standards.
  • Assist in implementing process improvements and service innovations.

What We Offer:

  • A flexible and dynamic work environment
  • Competitive compensation
  • Access to ongoing training and development
  • Opportunities for career growth within a global leader
  • Full training and protective equipment


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