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Customer Team Leader

1 month ago

Macclesfield, Cheshire East, United Kingdom Workingmums Full time

About the Role

We're looking for a skilled and motivated Customer Team Leader to join our team at Workingmums.

As a Customer Team Leader, you'll be responsible for leading and developing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of the store.

Key Responsibilities

  • Lead and develop a team of Customer Team Members
  • Provide excellent customer service and resolve customer complaints
  • Ensure the store remains safe, legal, and fully operational
  • Manage stock levels and maintain a high level of stock accuracy
  • Support the Store Manager in achieving business objectives

What We're Looking For

  • A genuine care for the needs of customers and members
  • Strong leadership and communication skills
  • Ability to work a range of different shifts
  • Flexibility to adapt to changing circumstances

Why Work with Us

  • Full, paid training and dedicated support for personal development
  • 30% discount on all Co-op products in-store
  • A pension scheme with up to 10% employer contributions
  • Wagestream- a money management app
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family
  • 24/7 employee assistance service
  • Rotas shared three weeks in advance
  • Cycle-to-work scheme

Working at Workingmums

We're committed to building diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.