Service Coordinator

2 days ago


Leicester, Leicester, United Kingdom Mettler Toledo Full time
Service Coordinator Job Description

We are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.

Key Responsibilities:
  • Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
  • Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
  • Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
  • Scheduling: Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
  • System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
  • Team Collaboration: Support other departments to foster a team spirit within the company.
Requirements:
  • Strong Communication Skills: Excellent verbal and written communication skills.
  • Proactive and Self-Motivated: Proactive and works well on own initiative.
  • Attention to Detail: Excellent attention to detail.
  • Technical Skills: Competent with MS Outlook and MS Excel.
  • Customer Service: Outstanding customer service skills.
What We Offer:
  • International Career Development Opportunities: Opportunities for career growth and development.
  • Agile Working: Flexible working arrangements.
  • Family-Friendly Policies: Enhanced family-friendly policies and flexible working patterns.
  • Learning and Development: Opportunities for individual learning, development, and growth within the company.
  • Work-Life Balance: Support for work-life balance, including 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
  • Health and Wellbeing: BUPA healthcare, an EAP service, and access to our wellbeing portal.

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