Night Supervisor

6 days ago

Birmingham, Birmingham, United Kingdom Resorts World Birmingham Full time
Job Description

Job Title: Night Supervisor

Location: Resorts World Birmingham

Job Type: Full-time

Department: Night Operations

About Us: Resorts World Birmingham is a leading leisure destination, offering a unique and exciting experience for our guests. We are committed to providing exceptional customer service and creating a fun and fast-paced working environment.

Job Summary: We are seeking a highly motivated and experienced Night Supervisor to join our Night Operations team. As a Night Supervisor, you will be responsible for leading and managing a team of night staff, ensuring that our guests receive exceptional service and that our operations run smoothly.

Key Responsibilities:

  • Lead and manage a team of night staff, providing guidance and support as needed.
  • Ensure that our guests receive exceptional service, responding to their needs and resolving any issues promptly.
  • Manage the night audit process, ensuring that all financial transactions are accurate and up-to-date.
  • Monitor and control the night operations, ensuring that all procedures are followed and that our guests' safety and security are maintained.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Conduct regular team meetings and provide feedback to ensure that our team is motivated and engaged.

Requirements:

  • Previous experience in a supervisory or management role, preferably in a hospitality or leisure environment.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work effectively in a fast-paced environment, with a high level of attention to detail.
  • Knowledge of hospitality and leisure operations, including customer service, sales, and marketing.
  • Ability to work flexible hours, including nights, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A fun and fast-paced working environment, with a team of passionate and dedicated professionals.
  • Discounts and perks, including free parking and access to our on-site gym.

How to Apply: If you are a motivated and experienced leader, with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].

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