Overnight Operations Supervisor
4 weeks ago
Resorts World Birmingham is a premier leisure destination, part of Genting UK Ltd, which encompasses a variety of exciting brands, including a casino, spa, hotel, dining establishments, and entertainment venues. This vibrant location attracts millions of visitors annually, offering a dynamic and engaging work environment.
As a company that values diversity and inclusivity, we recognize the unique contributions of each individual in our workforce. We are committed to understanding and accommodating the needs of our customers and employees alike. Should you require any assistance during the interview process, please reach out for support.
In the role of Overnight Operations Supervisor, you will lead and motivate a dedicated night team to ensure an exceptional guest experience.
Key Responsibilities:
- Essential experience in Hotel Reception is required.
- Act as the Duty Manager, serving as the primary contact for the hotel during night hours in the absence of the Night Manager.
- Manage walk-in guests, address guest concerns, and resolve any issues that may arise during their stay.
- Handle incidents that occur throughout the shift, ensuring they are reported and escalated to the appropriate departments.
- Prepare night audit reports as necessary.
- Supervise and guide the team across all hotel departments during the night shift.
- Address any challenges as they arise, ensuring the team remains engaged and supported in achieving their departmental objectives.
- Assist with the arrival and departure processes for guests, maintaining high standards of service throughout.
- Ensure compliance with all health and safety regulations and that the team is aware of their responsibilities.
Required Skills and Experience:
- Prior experience in Hotel Reception is mandatory.
- Operational knowledge of Night Audit and Hotel Reception procedures, along with familiarity with Opera Cloud.
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