Overnight Operations Manager
3 weeks ago
The Opportunity
We are seeking a dependable and accountable Overnight Operations Manager to lead our night team and ensure the efficient operation of the hotel during the overnight hours. The Overnight Operations Manager will be tasked with managing guest inquiries, ensuring compliance with security and safety protocols, and providing comprehensive support to hotel personnel.
Key Responsibilities:
- Supervising and directing the night team, ensuring they fulfill their responsibilities to the highest standards.
- Ensuring adherence to security and safety protocols throughout the overnight shift.
- Addressing guest inquiries and concerns promptly and professionally.
- Conducting regular security inspections throughout the hotel premises.
- Offering general assistance to hotel staff during the overnight shift.
- Assisting with maintenance or housekeeping duties as needed.
- Preparing meeting rooms and other areas as necessary.
- Serving food and beverages to guests as required.
- Facilitating guest check-ins and check-outs as needed.
- Managing any emergency situations that may arise.
- Compiling reports for senior management as necessary.
Benefits
- Attractive employee discounts on room rates across the hotel portfolio.
- Access to the employee room benefit program across the global portfolio.
- Shopping discounts on a variety of products and services.
- Eye care benefits
- Complimentary legal and financial advice
- Counseling services
- Hospital and death benefit plans
- Cycle to work initiative
- Wellbeing resources and fitness videos
- Healthy recipe suggestions
- Advice on maintaining an active and healthy lifestyle
- Wellbeing podcasts and videos
- Breathing exercises
- 24/7 support and advice line
- Team recognition and rewards
- Complimentary meals during shifts
- Free parking
Ideal Candidate
- Prior experience in a hotel or similar setting, ideally in a supervisory role during night shifts.
- Exceptional leadership and management capabilities.
- Strong customer service orientation with a friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Solid understanding of safety and security measures.
- Ability to remain calm and composed in high-pressure situations.
- Flexible and adaptable work approach, with availability for evenings and weekends as needed.
- Strong organizational skills and attention to detail.
About Us
The Crowne Plaza Birmingham NEC is a distinguished 242-room hotel located in a prime area near major attractions. With a commitment to excellence in hospitality, we are dedicated to providing a rewarding career for those looking to thrive in the industry. Join our vibrant team and contribute to the future of hospitality.
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