Employment Support Specialist

2 days ago

Metropolitan Borough of Kirklees, United Kingdom Maximus Full time

About the Role

Maximus is a global organization that specializes in providing health and employment services to millions of people every year. As an Employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives.

Key Responsibilities

  • Manage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searching
  • Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences, and holistic barriers to progression
  • Co-produce personalized tailored SMART action plans with sequenced interventions and development opportunities
  • Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training)
  • Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments
  • Co-produce effective in-work support plans with participants and employers
  • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
  • Fully comply with company policies including those for personal data security, safeguarding, and health & safety

Requirements

  • Customer-focused with a strong commitment to customer care
  • A strong team player with a positive and flexible approach to work and colleagues
  • Previous experience of working in a fast-paced, target-driven environment
  • Previous experience of delivering services to meet contractual and quality standards
  • Fully IT-literate in using a range of Microsoft Office programs to include 365 products and modern digital technologies
  • Strong communicator – demonstrating an ability to listen, question, and build relationships
  • Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any barriers
  • Demonstrable ability to plan and organize workload to meet required targets and deadlines

About Maximus

Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

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