Public Engagement Coordinator
2 days ago
About Us
We are a leading provider of wheelchair services across the country, working closely with NHS, Local Authority and Social Care Organisations to deliver high-quality services.
Job DescriptionRole Overview:
We are seeking an experienced Community Health & Engagement Officer to join our team in Eastbourne. The successful candidate will be responsible for promoting user experience within the company, community, and among external stakeholders.
Main Responsibilities:
- Promoting user experience within the company, community, and among external stakeholders.
- Establishing and developing a service user forum/service improvement board for regular meetings and oversight.
- Participating in internal meetings to stay informed about daily operations and advocating for user experience.
Quality Monitoring & Improvement:
- Attending monthly contract review meetings with the Integrated Care Board.
- Implementing improvements following complaints and feedback.
Service User Support:
- Supporting users who are not eligible for a wheelchair, identifying alternative options.
- Assisting Service Users in navigating the complaints process.
- Providing information on available services through signposting to other health professionals, social care, charities, and more.
Networking and Communication:
- Networking with professionals to promote knowledge of the wheelchair service and highlight areas for improvement.
- Nurturing relationships with local and national disability organisations.
- Utilizing local social media to promote service user engagement.
- Creating a local newsletter and disseminating relevant information to Service Users.
Requirements:
- Lived experience of vulnerable children and adults, gained through personal or carer use, including experience with wheelchair and healthcare equipment/services.
- Strategic and project planning skills, with experience in decision-making.
- Strong interpersonal skills, including customer care and conflict management.
- Marketing/PR experience is desirable.
- A valid UK driving license is essential.
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