Customer Engagement Specialist
1 week ago
As a Slots Host at Resorts World Birmingham, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our guests.
Main Duties:
- Welcome new and regular customers to the Electronic Gaming area and build ongoing relationships with them.
- Ensure impeccable machine standards and provide full effective assistance when required.
- Liaise with management and marketing to maximise operational efficiency through well-planned promotions.
- Stay up-to-date with all new games and bonus features.
We are looking for a fully flexible candidate who can work a variety of shifts, including evenings and weekends.
Key Skills and Experience:
- Previous Electronic Gaming/Slots experience is advantageous.
- Excellent communication and interpersonal skills, with a strong team player attitude.
- Ability to work flexibly and adapt to changing situations.
At Genting, we are passionate about delivering exceptional customer experiences and creating a fun and fast-paced working environment.
We celebrate individuality and value the contribution that each person brings to our workplace.
What We Offer:
- A range of flexible benefits, including extra holiday purchase, dental insurance, and travel insurance.
- Life Cover and a Pension scheme.
- Discounts across Resorts World Birmingham and the NEC Campus.
- Free on-site parking and discounted on-site gym membership.
We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills and career.
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