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CRM Implementation Specialist

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom TheICEway Full time
About the Role

We are seeking a skilled CRM Specialist with strong MS Dynamics 365 experience to join our team at TheICEway, a leading IT services and technology consultancy. The selected candidate will work on implementing MS Dynamics 365 CRM for a client, gathering requirements, and building modules to their specification.

Key Responsibilities:
  • Collaborate with the development team to provide functional design specifications
  • Configure and customize the Microsoft Dynamics CRM system to meet business needs
  • Run workshops with key stakeholders to ensure effective implementation
  • Create user stories and design customer solutions
  • Train users on the CRM system
  • Manage all aspects of the Microsoft Dynamics CRM system, including Accounts, Leads, Opportunities, and Contacts
  • Work with senior members of the client business to develop and implement operational improvements
Requirements:
  • Strong experience in full implementation and ongoing maintenance of Microsoft Dynamics CRM suite
  • High-level business process mapping/design
  • Dynamics CRM implementation experience
  • Strong stakeholder management experience
  • Strong MS Dynamics 365 experience
  • High-level configuration and customization experience of Dynamics 365
  • Proficient in designing, building, testing, and maintaining MS Dynamics
  • Extensive Dynamics 365 Project/Programme Management, Business Analysis, and/or Technical Lead experience
  • Dynamics dashboarding or data visualization implementation knowledge
  • Dynamics workflow implementation knowledge, along with integration capabilities to and from other applications
  • Advanced experience with Microsoft Projects, Excel, Word, and Visio
Desirable Skills:
  • Knowledge and experience of other MS Dynamics modules beyond CRM
  • Experience within the cruise and travel sectors, especially around core technologies such as reservations platforms and property management software