Credit Collection Specialist

1 month ago


Liverpool, Liverpool, United Kingdom Rescourcery Group Full time

Rescourcery Group is an innovative and dynamic organization, seeking a skilled Credit Collection Specialist to join our finance team.

As a permanent role, working Monday to Friday 8:30 to 17:00 in an office-based setting, you will play a key role in ensuring timely collections while minimizing the risk of bad debts. Reporting directly to our Finance Director, you will collaborate closely with internal and external stakeholders to deliver exceptional customer service.

Key Responsibilities:

  • Manage a portfolio of customers to ensure payments are made within agreed terms.
  • Maintain strong relationships with customers through regular communication and efficient query resolution.
  • Handle a high volume of phone calls and emails to manage collections effectively.
  • Update customer records to avoid delays in issuing invoices and statements.
  • Log all collection activity in our accounts receivable system (Credit Hound).
  • Process payments and manage direct debit mandates through our company's operating system.
  • Send copy invoices and statements as necessary.
  • Reconcile customer accounts and handle work-in-progress (WIP) statements.
  • Escalate any significant issues to the Credit Control Team Leader.
  • Ensure effective use of the query management system to track and resolve issues efficiently.

Requirements:

  • A minimum of two years' experience in credit control, with a proven track record of meeting cash collection targets and reducing aged debt.
  • Strong organizational skills, attention to detail, and excellent customer service standards.
  • Experience working with high transaction volumes.
  • Proven success in cash collection and aged debt reduction.
  • Proficient in customer account reconciliation and familiar with online portals.
  • Excellent written and verbal communication skills.

The ideal candidate will have a competitive salary package, estimated to be around £35,000 per annum, based on industry standards and location.



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