Customer Booking Experience Manager

Role OverviewIn this exciting role as Booking Experience Manager, you will be responsible for driving the CRO function, building and rapidly implementing an agile, data-driven roadmap to drive real customer experience and conversion objectives.You will utilise GA4 together with our session replay tool FullStory to help understand customers' experience online...

Job Description:Sunsail and The Moorings are two iconic brands in the yacht charter industry, offering customers unique holiday experiences on the water. With over 50 years of experience, we have established ourselves as industry leaders.About Us:We are proud to be part of the Travelopia group, a global collection of specialist travel brands. Our mission is...

Job OverviewWe're seeking an experienced Senior Software Engineer to join our Manage My Booking (MMB) team. As a key member of our engineering team, you'll be responsible for enhancing the post-booking experience for our customers.

Job DescriptionIn this role, you will be responsible for delivering exceptional customer service to all external and internal customers. You will provide a courteous, friendly and welcoming reception and call-handling service to all students, clients, visitors, and staff, actively selling all IHLondon products and services to 'walk-in' students and...

Job Overview:We are seeking a highly motivated Service Advisor to join our team at Lexus Croydon dealership. As a Service Advisor, you will be responsible for managing service and MOT bookings, up-selling additional services, and delivering exceptional customer experiences.Key Responsibilities:Manage service and MOT bookings, ensuring smooth and efficient...

Estimated Salary: £22,000 - £28,000 per annumJob DescriptionWe are seeking an experienced Reservations Agent to join our team at SUSHISAMBA Heron Tower and Duck & Waffle London. As a key member of our front-of-house team, you will be responsible for ensuring our guests have a memorable experience from initial enquiry to table reservation.You will work...

Job Title: Junior Design Manager FinTechAbout the Role:">We are seeking a motivated Junior Design Manager FinTech to join our Fintech business unit in London. The successful candidate will be responsible for developing new financial services propositions that meet the needs of our customers.About the Job:">Monitor and prepare reports on competitive movement...

**Delivering Exceptional Customer Experiences at Pullman Hotels**We are passionate about creating unforgettable moments for our guests. As a Customer Experience Manager, you will play a vital role in making this happen. Your responsibilities will include managing bookings, greeting guests, and maintaining a seamless experience throughout their stay.You will...

Lovely Holidays is looking for an experienced Post-Booking Experience Developer to join our MMB team.This role requires a deep understanding of software development principles and a passion for delivering high-quality products that meet customer needs.**Key Responsibilities:**Design and develop features to enhance the post-booking experience for our...

As an event booking manager at Firmdale Hotels, you will play a key role in delivering exceptional customer experiences for our clients. The ideal candidate will have experience in organizing and coordinating events within hotels, clubs, or similar venues in London.The salary for this position is £52,000 - £62,000 per annum, plus service charge, and...

About the JobWe are seeking an experienced Booking Project Manager to join our team in London. As a key member of our booking team, you will be responsible for managing venue diaries and calendars, coordinating outgoing bookings, and gathering industry insights to inform our business decisions. The ideal candidate will have excellent organizational skills,...

Job OverviewWe are seeking an experienced Customer Service Booking Coordinator to join our growing business in Warrington. As a key member of our busy team, you will be responsible for overseeing the booking of telecom services through Alt Logic and Salesforce systems.With a strong focus on customer satisfaction, you will coordinate and ensure seamless...

The Moorings is a leading provider of yacht charters, offering customers unique holiday experiences on the water. We're seeking an accomplished Senior Customer Marketing Manager to lead our repeat booking strategy and planning globally.Key ResponsibilitiesApply data-driven insights to find opportunities for growing repeat bookings, particularly by...

About the TeamThe MMB (Manage My Booking) team is part of our Managing Department, dedicated to improving the post-booking experience for our customers. Our team focuses on empowering customers to seamlessly manage their bookings, ensuring they can handle inquiries and make changes with ease.We are responsible for continuously improving our platform in line...

Universal Business Team is seeking a highly skilled and customer-focused Hospitality Services Coordinator to oversee the smooth running of hospitality services in a high-end corporate environment.">Job Description:This role is ideal for a professional with hands-on management experience and excellent communication skills. The successful candidate will lead...

We are seeking a highly skilled Sales Associate to join our team at Anine Bing in London. The estimated salary for this role is £28,000 - £38,000 per annum.Job OverviewThis role involves working closely with the in-store sales team to drive sales through customer relationship selling and personalized service experiences.The ideal candidate will have...

Job Title: Appointment Booking ManagerWe are seeking a detail-oriented and customer-focused Appointment Booking Manager to join our patient services team at the American Hospital Dubai Mea. In this role, you will be responsible for managing the booking process for patients, ensuring that appointments are scheduled efficiently and effectively.About the...

We are excited to offer a challenging and rewarding opportunity for a Senior Customer Experience Operations Analyst at Akeneo, the Product Experience Company. As a key member of our team, you will play a vital role in shaping the future of our Customer Success and Professional Services teams.Job OverviewThis position requires a skilled professional with +3...

We are seeking a highly motivated Customer Experience Manager - Digital Transformation to join our team at Board Intelligence. In this role, you will play a key part in driving business growth and customer satisfaction through effective digital communication strategies.About the RoleYou will be responsible for managing a large book of business of 50-100...

Job DescriptionWe are seeking a highly skilled Senior Customer Retention Specialist to join our team at Travelopia. As a key member of our marketing department, you will be responsible for developing and implementing repeat booking strategies to increase customer lifetime value.Key Responsibilities:Develop effective repeat booking strategies to increase...