Post-Booking Journey Manager
4 days ago
The MMB (Manage My Booking) team is part of our Managing Department, dedicated to improving the post-booking experience for our customers. Our team focuses on empowering customers to seamlessly manage their bookings, ensuring they can handle inquiries and make changes with ease.
We are responsible for continuously improving our platform in line with our vision: 'An effortless experience at your fingertips.' We aim to deliver a customer journey that is intuitive, efficient, and hassle-free.
The impact you'll have:
- You will play a pivotal role in enhancing our customers' holiday experience by leading product and technical initiatives.
- You will contribute to running impactful experiments aimed at reducing customer inquiries, minimising support tickets, and boosting overall customer satisfaction (CSAT).
-
Post Office Cyber Security Architect
2 weeks ago
London, Greater London, United Kingdom Post Office Full timeAbout the RoleWe are seeking a skilled Security Engineer to join our team at Post Office, reporting directly to the Head of NBIT Cyber Security.Key ResponsibilitiesThe successful candidate will work closely with developers, security teams, and IT operations to ensure the secure, reliable, and efficient delivery of our software products. Key responsibilities...
-
Post Office Process Coordinator
4 days ago
London, Greater London, United Kingdom Post Office Full timePost Office Process Coordinator Job DetailsThis role involves coordinating the processing of discrepancies, ensuring that all discrepancies are resolved efficiently and accurately. You will work closely with postmasters and other teams to resolve issues, manage CCTV requests, and prepare discrepancy notifications.Key responsibilities:Managing discrepancies...
-
Travel Booking Operations Manager
2 weeks ago
London, Greater London, United Kingdom Byway Full timeJob SummaryWe are seeking a highly skilled Travel Booking Operations Manager to join our team at Byway. This is a remote-first role with flexible working hours, offering the opportunity to work from anywhere while collaborating with our London-based office.About the RoleThis position involves overseeing the end-to-end travel booking process, ensuring...
-
Android Software Engineer II
4 weeks ago
London, Greater London, United Kingdom Booking Holdings, Inc. Full timeAbout the RoleAt Booking Holdings, Inc., we're passionate about empowering everyone to experience the world. As an Android Software Engineer II, you'll play a key role in shaping the core of our Android flight booking experience, from effortless search to seamless checkout. This high-impact role directly influences thousands of daily bookings, making your...
-
IT Governance and Risk Management Specialist
4 weeks ago
London, Greater London, United Kingdom Post Office Full timeSummary Post Office is seeking an experienced IT Governance and Risk Management Specialist to join our team. As a key member of our CISO function, you will be responsible for developing and maintaining a risk-based IT Governance framework to successfully reduce risk. Key responsibilities will include designing, implementing, and delivering IT Controls, as...
-
Cloud Platforms Delivery Manager
2 weeks ago
London, Greater London, United Kingdom Post Office Full timeCompany OverviewPost Office is a trusted community staple on a journey of transformation, working to compete in a digital world.Salary and BenefitsWe offer a comprehensive benefits package that includes:25 days annual leave increasing with tenureUp to 10% on-target bonus opportunityAccess to Benenden HealthcareGenerous pension contributionLife...
-
Fintech Proposition Manager
3 weeks ago
London, Greater London, United Kingdom Booking Full timeWe are seeking a talented Fintech Proposition Manager to join our team at Booking.com. This role is responsible for developing and implementing new financial services propositions across our Travellers and Partners segments.In this position, you will work closely with our Customer Insight teams to conduct research and gather insights on customer needs and...
-
Junior Design Manager FinTech
7 days ago
London, Greater London, United Kingdom Booking Full timeJob Title: Junior Design Manager FinTechAbout the Role:">We are seeking a motivated Junior Design Manager FinTech to join our Fintech business unit in London. The successful candidate will be responsible for developing new financial services propositions that meet the needs of our customers.About the Job:">Monitor and prepare reports on competitive movement...
-
Customer Journey Manager
1 week ago
London, Greater London, United Kingdom Currys plc Full timeWe are seeking a Customer Journey Manager to play a key role in delivering the strategy for our Onboarding programme. The ideal candidate will have experience in end-to-end campaign management of triggered campaigns and strong cross-functional stakeholder management skills.About the RoleAs a Customer Journey Manager, you will work closely with our CRM...
-
Back Office IT Leadership
7 days ago
London, Greater London, United Kingdom Post Office Full timeTransforming Business Through TechnologyPost Office is embarking on a journey of transformation, leveraging technology to drive customer satisfaction and business growth. As an IT Service Manager, you will be at the forefront of this revolution.You will be responsible for the overall management of our Back office IT Cloud Platform service delivery, ensuring...
-
Senior Software Engineering Lead
3 weeks ago
London, Greater London, United Kingdom Post Office Full timeAbout the RolePost Office is seeking a highly skilled Senior Software Engineering Lead to join its NBIT Team as they embark on a large-scale transformation project. This exciting opportunity will see you managing the delivery, maintenance, and support of internal applications, leading the development of fully functional cloud-native applications and...
-
Customer Journey Strategist
2 weeks ago
London, Greater London, United Kingdom Béa Fertility Full timeAt Béa Fertility, we're reimagining the fertility treatment journey. Our first product brings clinical-grade fertility care into homes around the world with a groundbreaking reinvention of Intracervical Insemination (ICI). We're driving a positive impact in the lives of people and families in the UK and soon the US.We're seeking a skilled Customer Journey...
-
Event Booking Manager
3 days ago
London, Greater London, United Kingdom Oak View Group Full timeAbout the JobWe are seeking an experienced Booking Project Manager to join our team in London. As a key member of our booking team, you will be responsible for managing venue diaries and calendars, coordinating outgoing bookings, and gathering industry insights to inform our business decisions. The ideal candidate will have excellent organizational skills,...
-
Commercial Books Administrator
1 week ago
London, Greater London, United Kingdom BookBrunch Limited Full timeBookBrunch Limited is a leading literary agency representing bestselling commercial authors and brands worldwide. We are looking for an experienced Office Coordinator to join our team in Central London. The successful candidate will be responsible for managing day-to-day office operations, including maintaining a tidy and appealing office space, handling...
-
Journey Experience Manager
2 days ago
London, Greater London, United Kingdom SPE Travelers Management, LTD Full timeWelcome to SPE Travelers Management, LTDWe are a global property casualty insurer with a long history of innovation and collaboration. Our company culture is built around taking care of our customers, communities, and each other.About the RoleWe are seeking an Agile Product Owner to join our Journey team in Europe. The successful candidate will have a strong...
-
Post Production Coordinator
1 month ago
London, Greater London, United Kingdom PTW Full timeWe are seeking a highly organized and detail-oriented Post-Production Coordinator to join our team at PTW. As a key member of our post-production team, you will be responsible for supporting the successful completion of multiple projects to a very high standard.Key ResponsibilitiesPreparationReview project bookings and prepare project workflows in...
-
London, Greater London, United Kingdom Talan Full timeAbout the RoleWe are seeking a highly organized and results-driven Process Engineer to join our team in the UK.The successful candidate will have a strong background in change management, with experience working with Lean and Agile methodologies.As part of our Process Intelligence and Automation Team, you will work closely with clients in Investment Banking,...
-
Image Booking Manager
1 month ago
London, Greater London, United Kingdom Ernest Gordon Recruitment Limited Full timeImage Booking ManagerErnest Gordon Recruitment Limited is seeking an experienced Image Booking Manager to join their team. The ideal candidate will have a background in sourcing work for models related to image-based projects and working with top talent to meet specific image fits and aesthetic requirements for each project.Key Responsibilities:Sourcing work...
-
Customer Journey Optimization Manager
1 month ago
London, Greater London, United Kingdom Talan Full timeAbout the RoleTalan is seeking a highly organized and detail-oriented Process Engineer to join our Process Intelligence and Automation Team. As a key member of the team, you will work on cutting-edge automation technologies and collaborate with top clients in Investment Banking, Energy, and Legal sectors.Key ResponsibilitiesDevelop a clear strategy for...
-
Post-Production Coordinator Role
1 week ago
London, Greater London, United Kingdom PTW Full timeJob SummaryWe're looking for a highly skilled Post-Production Coordinator to join our team at PTW. As a Dialogue Specialist Assistant, you will be responsible for supporting the post-production team in effectively managing multiple projects to a very high standard.Main Responsibilities:Review project bookings and support leads in preparing a project's...