Post-Booking Journey Manager

4 days ago


London, Greater London, United Kingdom Love Holidays Full time
About the Team

The MMB (Manage My Booking) team is part of our Managing Department, dedicated to improving the post-booking experience for our customers. Our team focuses on empowering customers to seamlessly manage their bookings, ensuring they can handle inquiries and make changes with ease.

We are responsible for continuously improving our platform in line with our vision: 'An effortless experience at your fingertips.' We aim to deliver a customer journey that is intuitive, efficient, and hassle-free.

The impact you'll have:

  • You will play a pivotal role in enhancing our customers' holiday experience by leading product and technical initiatives.
  • You will contribute to running impactful experiments aimed at reducing customer inquiries, minimising support tickets, and boosting overall customer satisfaction (CSAT).


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