Spa Operations Manager
1 week ago
Job Title: Spa Manager
Department: Spa and Wellness
Reports to: Director of Operations
Supervises: Spa operations team
Key Responsibilities:
OVERSIGHT AND COMPLIANCE
- Ensure all areas of the Spa are maintained to the highest standards of cleanliness and organization.
- Ensure compliance with all relevant legislation and regulations governing the operation of a luxury spa facility.
- Ensure the health, safety, and well-being of guests and employees are paramount at all times.
- Ensure all spa facilities and services are provided in accordance with established policies and procedures.
TEAM LEADERSHIP
- Lead and manage the spa operations team to achieve exceptional service standards and high levels of guest satisfaction.
- Develop and implement effective training programs to enhance team members' skills and knowledge.
- Monitor and evaluate team performance, providing constructive feedback and coaching as needed.
OPERATIONAL EFFICIENCY
- Develop and implement strategies to improve operational efficiency, reduce costs, and increase revenue.
- Manage spa inventory, supplies, and equipment to ensure optimal levels and minimize waste.
- Collaborate with other departments to ensure seamless integration of spa services and facilities.
COMMUNICATION AND CUSTOMER SERVICE
- Provide exceptional customer service, responding promptly to guest inquiries and resolving any issues in a professional and courteous manner.
- Communicate effectively with guests, team members, and other departments to ensure seamless service delivery.
ADDITIONAL RESPONSIBILITIES
- Perform other duties as assigned by the Director of Operations or other senior management.
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