Spa Operations Manager

6 days ago


Hulme, United Kingdom The Lowry Hotel Full time

Job Title: Spa Manager

Department: Spa and Wellness

Reports to: Director of Operations

Supervises: Spa operations team

Key Responsibilities:

OVERSIGHT AND COMPLIANCE

  • Ensure all areas of the Spa are maintained to the highest standards of cleanliness and organization.
  • Ensure compliance with all relevant legislation and regulations governing the operation of a luxury Spa facility.
  • Ensure the health, safety, and well-being of guests and employees are paramount at all times.
  • Ensure all Spa facilities and services meet the highest standards of quality and excellence.

TEAM LEADERSHIP

  • Lead and motivate the Spa operations team to deliver exceptional guest experiences.
  • Develop and implement effective training programs to enhance team skills and knowledge.
  • Monitor and evaluate team performance, providing constructive feedback and coaching as needed.

OPERATIONAL EFFICIENCY

  • Develop and implement strategies to improve operational efficiency and reduce costs.
  • Monitor and control Spa budgets, ensuring effective resource allocation and management.
  • Collaborate with other departments to ensure seamless integration and delivery of Spa services.

Guest Experience

  • Develop and implement initiatives to enhance guest satisfaction and loyalty.
  • Monitor and respond to guest feedback, ensuring prompt resolution of any issues.
  • Collaborate with the sales and marketing team to promote Spa services and packages.

ADDITIONAL RESPONSIBILITIES

  • Perform other duties as assigned by the Director of Operations.


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