Front Desk Associate

3 days ago


Chippenham, Wiltshire, United Kingdom Best Western Angel Hotel Full time
About the Role

The Reception Services Coordinator is a key member of the front desk team, responsible for ensuring the smooth operation of the reception area. This includes providing exceptional customer service, managing front desk operations, and working effectively as part of a team.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to queries and resolving issues promptly
  • Manage front desk operations, including answering phones, handling room assignments, and coordinating with other departments
  • Process payments and handle cash transactions accurately
  • Work effectively as part of a team to achieve high standards of service and quality
  • Monitor and report any issues or concerns to management
Requirements
  • A minimum of 1 year's experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic mathematical skills and accuracy when handling cash
  • Familiarity with hotel software and systems
What We Offer
  • Competitive salary: £22,000 - £25,000 per annum
  • Bonus scheme based on individual and team performance
  • Ongoing training and development opportunities
  • Discounted food and beverage at the hotel
  • Free parking and gym membership


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