Hotel Reception Team Member

2 days ago


Chippenham, Wiltshire, United Kingdom Best Western Angel Hotel Full time
Job Overview

The Front Desk Associate is responsible for providing exceptional customer service to guests, ensuring a smooth and efficient check-in and check-out process. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

About Us

Best Western Angel Hotel is a 3-star hotel located in Chippenham, offering comfortable accommodation and a range of amenities. We are committed to providing excellent service to our guests and creating a warm and welcoming atmosphere.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to queries and resolving issues promptly
  • Ensure all guest rooms are clean and tidy, and that all amenities are provided
  • Process payments and handle cash transactions accurately
  • Manage front desk operations, including answering phones, handling room assignments, and coordinating with other departments
  • Work effectively as part of a team to achieve high standards of service and quality
Requirements
  • A minimum of 1 year's experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic mathematical skills and accuracy when handling cash
  • Familiarity with hotel software and systems
Benefits
  • Competitive salary: £22,000 - £25,000 per annum
  • Bonus scheme based on individual and team performance
  • Ongoing training and development opportunities
  • Discounted food and beverage at the hotel
  • Free parking and gym membership


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