Commercial Vehicle Operations Coordinator

2 months ago


Trowbridge, Wiltshire, United Kingdom Novuna Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Commercial Vehicle Administrator. As a key member of our Commercial Vehicle Support Team, you will play a crucial role in managing rental vehicles and providing exceptional service to our customers.

Key Responsibilities

  • Act as a primary point of contact for customer inquiries, providing timely and accurate responses to ensure customer satisfaction.
  • Ensure the accuracy of rental period lengths and daily rates, and arrange rental bookings, vehicle movements, and lease terminations as needed.
  • Collaborate with the Commercial Vehicle Support Team Leader to identify opportunities to reduce operating costs and improve efficiency.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions to meet their requirements.

Requirements

  • Excellent communication and problem-solving skills, with the ability to work collaboratively as part of a team.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • IT literacy and the ability to learn new systems quickly.
  • A customer-focused approach, with a passion for delivering exceptional service.

What We Offer

  • A competitive salary and bonus scheme.
  • A comprehensive wellbeing package, including BUPA, digital GP service, and employee assistance.
  • Flexible hybrid working arrangements, with the option to work from home.
  • 25 days' holiday, plus bank holidays and the option to buy/sell additional days.


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