Luxury Customer Solutions Manager

4 weeks ago


Coventry, Coventry, United Kingdom Jaguar & Land Rove Full time

In this exciting role, you will have the opportunity to make a significant impact on Jaguar & Land Rover's customer experience strategy. As a Customer Strategy Specialist, you will work closely with cross-functional teams to develop and execute customer strategies for Defender vehicle programs.

Key Responsibilities:
  • Lead initiatives to enhance the customer experience across all Defender programs, ensuring alignment with brand strategy and customer expectations.
  • Manage multiple projects and work effectively in a fast-paced environment, requiring excellent communication skills.

Requirements:

  • Experience in customer strategy, product strategy, or a similar role within the automotive industry or other premium luxury brand.
  • Strong analytical mindset with the ability to synthesize data and insights to inform strategy.

Benefits:

We offer a highly competitive salary of £42,000 - £58,000 per annum, along with opportunities for growth and professional development. Our hybrid working arrangements allow you to balance work and personal life. At Jaguar & Land Rover, we value diversity and inclusion, and we are committed to creating an environment where every employee can thrive.



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