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Tameside Customer Services Team Lead
1 month ago
Job Description:
">This role offers an exciting opportunity to join our Customer Services Team and make a meaningful difference to people's lives.
">As the Operational Delivery Manager, you will be responsible for the day-to-day operations of the Customer Services Team, ensuring that residents of Tameside receive a high-quality service.
">You will work closely with other departments to ensure that customer needs are met, and develop processes to improve customer satisfaction and outcomes.
">The ideal candidate will have experience in supervising teams and providing excellent customer service, as well as a strong ability to lead and motivate a team.
">Key Responsibilities:
">- ">
- Lead the Customer Services Team in delivering a high-quality service to residents of Tameside">
- Manage the day-to-day operations of the team, including scheduling and workload allocation">
- Develop and implement processes to improve customer satisfaction and outcomes">
- Work collaboratively with other departments to achieve shared goals">
- Provide advice and information on a range of enquiries, including housing benefit and council tax">
- ">
Salary:
">The salary for this role is estimated to be between £30,060 - £32,654 per annum, based on SCP 17-22.
">Working Hours:
">The working hours for this role are 36 hours per week, Monday to Friday.
">Location:
">The base location for this role is Tameside One, Ashton-under-Lyne.
">About You:
">To succeed in this role, you should have:
">- ">
- Excellent communication and interpersonal skills">
- A strong ability to lead and motivate a team">
- Experience in supervising teams and providing excellent customer service">
- A good understanding of customer service principles and practices">
- The ability to work in a fast-paced environment and manage competing priorities">
Tamsides Community Safety Partnership Values:
">We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage.
">Contact Information:
">Please note that we do not accept applications via email or post. All applications must be submitted through our online portal.