Technical Support

4 weeks ago


Hitchin, United Kingdom Interaction - Letchworth Full time

Are you passionate about delivering high-quality IT solutions? Do you have a strong background in technical support and project delivery? We are seeking an experienced IT professional to join our team as an IT Infrastructure Support Specialist at Interaction - Letchworth.

As an IT Infrastructure Support Specialist, you will be responsible for providing technical support and project delivery services to our clients. Your expertise in managing devices and policies with Microsoft Endpoint Manager/Microsoft Intune, as well as your experience with deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams, will be essential in delivering our services.

In this role, you will have the opportunity to work closely with clients, internal staff, and 3rd parties to deliver support services efficiently. You will also be responsible for adding and maintaining accurate technical documentation, which will help us improve our services and processes.

The ideal candidate will have a minimum of 5 years of experience working at an MSP, with both onsite and support desk experience. They must also be a UK resident with their own car available for business use. In addition to these requirements, we are looking for someone with outstanding problem-solving and troubleshooting skills, excellent written and verbal communication, and outstanding customer service skills.

We estimate the salary for this role to be around £46,000 per annum, depending on experience.



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