Aftersales Service Professional
12 hours ago
Quorum Technologies Ltd. is seeking an experienced Aftersales Service Professional to join our team in providing first-line technical support to customers and colleagues, repairing equipment efficiently, and promoting the service business.
Job OverviewThis role requires a strong background in technical support and service engineering with significant experience in maintaining and repairing complex equipment.
Key Responsibilities- Provide expert technical assistance via telephone, email, or site visits to ensure customer satisfaction.
- Liaise with logistics teams for timely shipment of new instruments and return of faulty ones.
- Complete detailed service reports, highlighting areas for improvement.
- Occasionally contribute to product development through testing and provide input on design improvements.
- Bid farewell to time-consuming troubleshooting by staying up-to-date on instrument maintenance and repair procedures.
- At least 2 years of relevant experience in a mechanical or electrical occupation.
- HNC/HND in a related field or equivalent qualifications.
- A full UK driving license and proficiency in MS Office.
The estimated salary for this position is £35,000 - £45,000 per annum, depending on experience and qualifications.
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