Aftersales Service Professional

12 hours ago


Hailsham, East Sussex, United Kingdom Quorum Technologies Ltd. Full time

Quorum Technologies Ltd. is seeking an experienced Aftersales Service Professional to join our team in providing first-line technical support to customers and colleagues, repairing equipment efficiently, and promoting the service business.

Job Overview

This role requires a strong background in technical support and service engineering with significant experience in maintaining and repairing complex equipment.

Key Responsibilities
  • Provide expert technical assistance via telephone, email, or site visits to ensure customer satisfaction.
  • Liaise with logistics teams for timely shipment of new instruments and return of faulty ones.
  • Complete detailed service reports, highlighting areas for improvement.
  • Occasionally contribute to product development through testing and provide input on design improvements.
  • Bid farewell to time-consuming troubleshooting by staying up-to-date on instrument maintenance and repair procedures.
Requirements
  • At least 2 years of relevant experience in a mechanical or electrical occupation.
  • HNC/HND in a related field or equivalent qualifications.
  • A full UK driving license and proficiency in MS Office.

The estimated salary for this position is £35,000 - £45,000 per annum, depending on experience and qualifications.



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