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Performance Coach
2 months ago
About the Role
We are seeking a highly skilled Performance Coach to join our team at Maximus. As a Performance Coach, you will play a critical role in driving a high-performance culture across our Employment Advisor teams.
Key Responsibilities
- Identify and share good practice, and provide development support to underperforming Advisors.
- Conduct one-to-one observations, co-facilitate appointments, and provide feedback to Advisors to ensure they understand what achieves high performance.
- Improve the individual performance of Advisors who are at risk of being placed on or are currently on a performance support plan, or coach new Advisors during induction on the behaviours and activities for consistent quality performance.
- Facilitate and co-facilitate induction sessions on areas of employability, such as action planning, better-off calculations, hidden jobs market, diary planning, and caseload management.
- Deliver best practice training to established teams, as agreed with their line manager or through collaboration with Training and Development.
- Close liaison with Business Managers and Operations Managers to identify a caseload and prioritise employment Advisors.
- Provide monthly feedback to Operations Managers on observations and themes throughout the operation.
- Co-facilitate individual Advisors' appointments to model best practice and coach Advisors to improve performance.
- Provide verbal and written feedback to Advisors after each period of coaching for them to work on before the next performance coaching intervention.
- Undertake follow-up observations 3-4 weeks after initial sessions to ensure that the learnings demonstrated at the previous interventions have been embedded into working practice.
- Review and evaluate high-performing Advisors to identify good practice and share this wider through developing tools alongside Training and Development.
- Work with Training and Development colleagues to identify and roll out learning opportunities to raise performance levels across provision and Employability as a whole.
- Support the Performance Manager with deep dive reviews of persistent areas of underperformance in branches to identify and address root cause issues.
- Work on other employability contracts/locations as required during implementation or when contracts are underperforming to share practice and improve outcomes.
Requirements
- Previous work experience as an Employment Advisor/Employability Coach.
- Proven success in achieving targets against outcomes and compliance requirements.
- Intermediate level of Microsoft Office and internet-based applications.
Individual Competencies
- Performance and delivery focused, with a proven track record in exceeding stretching performance targets.
- Excellent understanding of what behaviours and approaches result in high levels of performance.
- Excellent interpersonal skills.
- Demonstrable ability to deliver compliance requirements on complex provision.
- Clear communicator and good listening skills.
- Ability to persuade others and appropriately challenge.
- Ability to utilise data to inform decision making.
- Excellent understanding of different routes into employment, including the advertised and hidden jobs market.
- Ability to challenge and influence job goals to roles aligned to the labour market.
- Self-starter with strong planning and organisation skills.
- Enjoys working on their own and as part of a team.
- High degree of accuracy and attention to detail.
- Values and supports continuing professional development.
- Calm, rational, and objective in all situations.
- Individual coaching skills.
Key Business Priorities
- Reporting to the Performance Manager, and working closely to identify through data and trend analysis where high-impact coaching is required to address underperformance.
- Training and Development colleagues – to identify possible resources to support performance improvement and development of learning materials where required.
- Quality and Contracts Manager – to identify trends in underperformance which require individual coaching support.
- Business and Operations Managers – to provide support in addressing areas of underperformance identified through regular performance or caseload reviews.
- Industry experts.
