Employment Advisor
1 month ago
Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
Job Summary:As an Employment Advisor, you will work directly with a caseload of customers to help them overcome barriers to employment. You will provide vital support to help people transform their lives by motivating and empowering them to equip individuals with the necessary skills and confidence to enable secure and sustained employment.
Key Responsibilities:- Meet personal performance targets and Key Performance Indicators
- Manage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searching
- Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences, and holistic barriers to progression
- Co-produce personalized tailored SMART action plans with sequenced interventions and development opportunities
- Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health, and vocational training)
- Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments
- Co-produce effective in-work support plans with participants and employers
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
- Fully comply with company policies, including those for personal data security, safeguarding, and health & safety
- Work from local hubs and community outreach locations (sometimes alongside other services, e.g. housing, health, and primary care centers) to increase service accessibility
- Customer-focused with a strong commitment to customer care
- A strong team player with a positive and flexible approach to work and colleagues
- Previous experience of working in a fast-paced, target-driven environment
- Previous experience of delivering services to meet contractual and quality standards
- Fully IT literate in using a range of Microsoft Office programs, including 365 products and modern digital technologies (e.g. Microsoft Teams/Zoom/Google)
- Strong communicator – demonstrating an ability to listen, question, and build relationships
- Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any barriers
- Demonstrable ability to plan and organize workload to meet required targets and deadlines
- Prior experience of working in a similar role in the Welfare to Work sector is desirable
- Knowledge of the employability industry is desirable
- Previous experience of working in a Recruitment Background is desirable
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