Employment Advisor
2 months ago
About the Role
Maximus is a global organization that specializes in providing health and employment services to millions of people every year. As an Employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives.
Key Responsibilities
- Meet personal performance targets and Key Performance Indicators
- Manage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searching
- Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences, and holistic barriers to progression
- Co-produce personalized tailored SMART action plans with sequenced interventions and development opportunities
- Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training)
- Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments
- Co-produce effective in-work support plans with participants and employers
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
- Fully comply with company policies including those for personal data security, safeguarding, and health & safety
- Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health, and primary care centers) to increase service accessibility
Requirements
- Customer-focused with a strong commitment to customer care
- A strong team player with a positive and flexible approach to work and colleagues
- Previous experience of working in a fast-paced, target-driven environment
- Previous experience of delivering services to meet contractual and quality standards
- Fully IT-literate in using a range of Microsoft Office programs to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google
- Strong communicator – demonstrating an ability to listen, question, and build relationships
- Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any barriers
- Demonstrable ability to plan and organize workload to meet required targets and deadlines
- Prior experience of working in a similar role in the Welfare to Work sector is desirable
- Knowledge of the employability industry is desirable
- Previous experience of working in a Recruitment Background is desirable
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