Performance Coach

3 weeks ago

Metropolitan Borough of Kirklees, United Kingdom Maximus Full time

About the Role

We are seeking a highly skilled Performance Coach to join our team at Maximus. As a Performance Coach, you will play a critical role in driving a high-performance culture across our Employment Advisor teams.

Your primary responsibility will be to identify, share, and model good practice, and provide development support to underperforming Advisors. You will work closely with our Business Manager and Operations Managers to identify a caseload and prioritize employment advisors.

Key responsibilities include:

  • Close liaison with Business Manager and Operations Managers to identify a caseload and prioritization of employment advisors.
  • Provide monthly feedback to the OM on observations and themes throughout the operation.
  • Co-facilitation of individual advisors appointments to model best practice and to coach advisors to improve performance.
  • Provide verbal and written feedback to an EA after each period of coaching for the individual to work on before the next performance coaching intervention.
  • Written feedback should copy in the relevant BM and OM.
  • Undertake follow observations 3 – 4 weeks after initial sessions to ensure that the learnings demonstrated at the previous interventions have been embedded into working practice
  • Review and evaluation of high performing EAs with a view to identifying good practice and sharing this wider though developing tools alongside Training and Development.
  • Working with Training and Development colleagues to identify and roll out learning opportunities to raise performance levels across provision and Employability as a whole.
  • Support the Performance Manager with deep dive reviews of persistent areas of underperformance in branches to identify and address root cause issues.
  • Work on other employability contracts / locations as required during implementation or when contracts are underperforming to share practice and improve outcomes.

Requirements

  • Previous work experience as an Employment Advisor/Employability Coach
  • Proven success in achievement of targets against outcomes and compliance requirements
  • Microsoft office & internet-based applications – intermediate level

Individual Competencies

  • Performance and delivery focused – proven track record in exceeding stretching performance targets
  • Excellent understanding of what behaviours and approaches result in high levels of performance
  • Excellent interpersonal skills
  • Demonstrable ability to deliver compliance requirements on complex provision
  • Clear communicator and good listening skills
  • Ability to persuade others and appropriately challenge
  • Ability to utilise data to inform decision making
  • Excellent understanding of different routes into employment including the advertised and hidden jobs market
  • Ability to challenge and influence job goals to roles aligned to the labour market
  • Self-starter with strong planning and organisation skills
  • Enjoys working on their own and as part of a team
  • High degree of accuracy and attention to detail
  • Values and supports continuing professional development
  • Calm, rational and objective in all situations
  • Individual coaching skills

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