Restaurant Operations Manager
12 hours ago
Role Overview
The Restaurant Operations Manager is responsible for ensuring the Front of House area at a German Doner Kebab Restaurant meets company standards. This role requires strong leadership and guest service management skills, with a focus on delivering exceptional customer experiences.
Key Responsibilities:
- Leads and manages the Front of House team to achieve excellent guest satisfaction and sales targets.
- Ensures compliance with food safety, health and safety regulations, and company guidelines.
- Monitors and controls stock inventory, analyzing consumption patterns to optimize business performance.
- Develops and implements strategies to improve guest service, quality control, and operational efficiency.
- Maintains high standards of cleanliness and organization throughout the Front of House area.
- Fosters a positive working environment, leading by example and promoting teamwork, motivation, and productivity among colleagues.
- Takes ownership of resolving guest complaints and concerns, ensuring timely and effective resolutions.
- Works closely with the General Store Manager to coordinate all aspects of the Front of House, including staff scheduling, training, and performance appraisals.
- Collaborates with the GDK team to maintain tight stock control and achieve budgeted margins.
- Ensures that all employees adhere to company uniform standards and maintain a smart appearance.
Requirements:
- A qualified candidate should have proven experience as a Supervisor/Duty Manager within the Food Industry.
- Demonstrated expertise in guest service management, with extensive knowledge of guest care principles.
- Strong leadership, motivational, and people skills, with the ability to motivate and inspire colleagues.
- Proficiency in English and computer literacy, with familiarity with POS systems.
- Familiarity with financial management principles and practices.
Salary Estimate: £25,000 - £30,000 per annum, depending on experience.
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