German Speaking Customer Service Coordinator
4 days ago
We are seeking a highly motivated and customer-focused German Speaking Customer Service Coordinator to join our team at People Solutions Group Limited.
About the Role:This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to German-speaking customers. As a German Speaking Customer Service Coordinator, you will be responsible for delivering a first-class support service, managing inbound calls and emails, and resolving product, technical, pricing, and marketing enquiries within agreed Service Level Agreements.
Key Responsibilities:- Deliver a first-class support service to German-speaking and other customer groups
- Manage inbound calls and emails, resolving product, technical, pricing, and marketing enquiries within agreed Service Level Agreements
- Write and update marketing content for company websites and social media pages to create lead generation and optimize social media activity
- Work closely with the UK marketing team to achieve business objectives
- Handle incoming calls, emails from German-speaking franchisees and export customers to a high standard within given timescales and in-line with company procedures
- Deliver a first-time response (FTR) to customers with sales, technical, marketing, design requests, and transportation queries
- Manage orders through the franchisee order portal and handle queries related to our franchisee orders, product supply, and deliveries
- Liaise with hauliers and complete all associated documentation
- Provide order entry support to export markets not on the order portal
- The creation of order acknowledgements, sales quotations, and relevant export paperwork
- Processing of goods returns notes for ROW (RMA's), including raising of import clearance
- Follow the process for the return of IBCs/Pallets, checking invoices from importer and sign off to Purchase Ledger
- Deal with complaints to a high standard as per the company policies and procedures using IFS CRM to record all information and track progress
- Maintain the Service Level agreement of case closure within five working days
- GCSE C and above in English, German, and Mathematics (or equivalent qualification)
- Ability to speak German fluently so that you can liaise with clients who only speak German as their first language
- NVQ Level 2 in customer service (or equivalent)
- Excellent communication and interpersonal skills
- Ability to process a large amount of routine deadline-driven work and multitask
- Friendly telephone manner
- Empathetic and patient
- Able to deal with customers in a calm and composed manner
- Takes ownership and follows things through to completion
- Highly motivated with a positive attitude
- Team-oriented
- Excellent customer service experience (ideally 5+ years)
- Previous experience in handling technical/product-related enquiries
- Used to managing and resolving customer complaints
- Previous administration experience
- Knowledge/experience of using social media channels
- German translation experience
- Training provided
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Lichfield, Staffordshire, United Kingdom People Solutions Group Limited Full timeJob Title: German Speaking Customer Service CoordinatorWe are seeking a highly motivated and customer-focused German Speaking Customer Service Coordinator to join our team at People Solutions Group Limited.About the Role:This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to German-speaking...
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German Speaking Customer Service Coordinator
7 days ago
Lichfield, Staffordshire, United Kingdom People Solutions Group Limited Full timeJob Title: German Speaking Customer Service CoordinatorWe are seeking a highly motivated and customer-focused German Speaking Customer Service Coordinator to join our team at People Solutions Group Limited.About the Role:This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to German-speaking...
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Lichfield, Staffordshire, United Kingdom People Solutions Full timeJob Title: German Speaking Customer Service CoordinatorWe are seeking a highly motivated and customer-focused German Speaking Customer Service Coordinator to join our team at People Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional support to our German-speaking customers, ensuring their queries are...
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Lichfield, Staffordshire, United Kingdom People Solutions Full timeGerman Speaking Customer Service Coordinator OpportunityJob Summary:We are seeking a highly skilled German Speaking Customer Service Coordinator to join our team at People Solutions. As a German Speaking Customer Service Coordinator, you will be responsible for providing exceptional customer service to our clients, communicating effectively with customers...
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Lichfield, Staffordshire, United Kingdom People Solutions Full timeGerman Speaking Customer Service CoordinatorWe are seeking a highly skilled German Speaking Customer Service Coordinator to join our team at People Solutions.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our clients, communicating effectively in German and ensuring seamless interactions.Key...
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