Apprentice Technical Support Specialist
6 days ago
Cognizant is seeking a highly motivated and detail-oriented Apprentice Support Engineer to join our Infrastructure Services practice. As a key member of our team, you will be responsible for providing first-line technical support to our clients and internal stakeholders.
Key Responsibilities- Act as a single point of contact for all incoming technical inquiries and issues from clients and internal stakeholders.
- Provide timely and effective technical support for IT-related problems, ensuring issues are logged with the required information.
- Meet or exceed defined quality and performance targets for IT Service Desk.
- Participate in project work as required.
- Experience with supporting remote working environments, including Azure Virtual Desktop and Global Protect.
- Experience with supporting Outlook extensively and other Microsoft applications, such as Microsoft Teams.
- Experience with using ServiceNow.
- Customer service/IT Service Desk experience.
- Broad knowledge and interest in IT.
- ITIL Certification or relevant experience.
- Experience of supporting Windows 10, MS Office 2016 applications, and Office 365.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, color, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
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Apprentice Technical Support Specialist
6 days ago
Manchester, United Kingdom Cognizant Full timeJob SummaryCognizant is seeking a highly motivated and detail-oriented Apprentice Support Engineer to join our Infrastructure services practice. As a key member of our team, you will be responsible for providing first-line technical support to our clients and internal stakeholders.Key ResponsibilitiesAct as a single point of contact for all incoming...
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Apprentice Technical Support Specialist
6 days ago
Manchester, United Kingdom Cognizant Full timeJob SummaryCognizant is seeking a highly motivated and detail-oriented Apprentice Support Engineer to join our Infrastructure services practice. As a key member of our team, you will be responsible for providing first-line technical support to our clients and internal stakeholders.Key ResponsibilitiesAct as a single point of contact for all incoming...
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