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Apprentice Technical Support Specialist

2 months ago

Manchester, United Kingdom Cognizant Full time
Job Summary

Cognizant is seeking a highly motivated and detail-oriented Apprentice Support Engineer to join our Infrastructure services practice. As a key member of our team, you will be responsible for providing first-line technical support to our clients and internal stakeholders.

Key Responsibilities
  • Act as a single point of contact for all incoming technical inquiries and issues from clients and internal stakeholders.
  • Provide timely and effective technical support for a range of IT-related issues, including hardware, software, and network problems.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall service delivery.
  • Meet or exceed defined quality and performance targets for IT Service Desk.
  • Participate in project work as required to support business objectives.
Requirements
  • Experience with supporting remote working environments, including Azure Virtual desktop and Global Protect.
  • Proficiency in Microsoft Office applications, including Outlook and Microsoft Teams.
  • Familiarity with ServiceNow and ITIL certification or relevant experience.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  • Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
About Cognizant

Cognizant is an equal opportunities employer and welcomes applications from diverse candidates. We offer a collaborative and inclusive work environment, with opportunities for professional growth and development.