Apprentice Digital Support Specialist

2 months ago


Manchester, United Kingdom Theitp Full time
About Theitp

We are a leading provider of high-quality internet, cloud, and voice services. Our company is dedicated to delivering cutting-edge technology solutions to our clients, ensuring reliable and efficient communication systems.

The Position

Job Title: Apprentice Voice Support Engineer

Working Hours: Monday to Friday 9am-5pm

Job Summary

As an Apprentice Voice Support Engineer, you will play a crucial role in supporting our voice infrastructure. This entry-level position offers a fantastic opportunity to gain hands-on experience in voice engineering. You will assist in maintaining and optimising our voice systems, providing technical support, and ensuring seamless communication services for our clients.

Key Responsibilities
  1. Technical Support: Provide first-line technical support for voice-related issues, troubleshooting and resolving problems efficiently to ensure minimal disruption to services.
  2. System Maintenance: Assist in the maintenance, monitoring, and optimisation of voice infrastructure, including PBX systems, VoIP networks, and related hardware and software.
  3. Configuration and Setup: Support the configuration and setup of voice systems for new clients, ensuring smooth implementation and integration with existing systems.
  4. Documentation: Maintain accurate and up-to-date documentation of voice network configurations, changes, and procedures.
  5. Collaboration: Work closely with senior voice engineers and other technical teams to support ongoing projects and initiatives.
Requirements

Desired Qualities, Skills and Knowledge

  1. Education: English and Maths GCSE Grade C or Equivalent and Above
  2. Technical Knowledge: Basic understanding of voice technologies such as VoIP, SIP, PBX systems, and related protocols.
What We Offer
  1. Training and Development: Comprehensive training program and ongoing professional development opportunities to enhance your technical skills and career growth.
  2. Mentorship: Guidance and mentorship from experienced voice engineers to support your learning journey.
  3. Career Progression: Clear pathways for career advancement within the company.
  4. Supportive Environment: A positive and inclusive work culture that values teamwork and innovation.

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