Customer Service Ambassador

4 weeks ago


Worcester, Worcestershire, United Kingdom Iceland Full time
Role Overview

As a Home Delivery Driver at Iceland, you will be the face of our business, delivering shopping to customers' doors and providing exceptional levels of customer service. This role requires strong interpersonal skills, a love for the open road, and the ability to work as part of a supportive team.

Key Responsibilities
  • Deliver shopping to customers' doors, ensuring a high level of customer satisfaction.
  • Provide exceptional levels of customer service, responding to queries and resolving issues in a professional manner.
  • Work collaboratively with the wider store operation, lending a hand when needed and providing support to colleagues.
  • Ensure all deliveries are made in a timely and efficient manner, meeting customer expectations.

Requirements
  • A current driving licence, held for at least 3 years and with no more than 6 points.
  • A winning way with people from all walks of life, with excellent communication and interpersonal skills.
  • The ability to work flexible hours, including early mornings and late evenings.

What We Offer
  • A great rate of pay, reflecting the importance of this role in delivering exceptional customer service.
  • Opportunities for career development and progression, as you grow and develop your skills.
  • A supportive and collaborative team environment, where you can thrive and make a real difference.

Additional Information
  • Shifts can start as early as 6am and finish as late as 11pm.
  • This role requires a high level of physical fitness and the ability to lift and carry heavy loads.


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