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Quality Assurance Specialist
2 months ago
We are seeking a highly skilled Quality Advisor to join our team at Alcohols Limited. As a Quality Advisor, you will play a critical role in maintaining our management systems and complaints process, ensuring that we meet the highest standards of quality and compliance.
Key Responsibilities- Maintain accurate and up-to-date management system files, both physical and electronic, to ensure seamless access and compliance.
- Respond to customer queries and questionnaires, providing clear and concise information to ensure positive interactions.
- Support regulatory reporting and registration requirements, including Valpak, Ecovadis, and Responsible Care.
- Lead the management of change process, driving continuous improvement of our management system through auditing and review.
- Administer the complaints system management, coordinating internal actions and investigations.
- Support the use of Root Cause analysis techniques to deliver robust and effective CAPAs.
- Act as lead auditor or point of contact for external standards audits, including ISO, Kosher, and 3rd party audits.
- Coordinate internal audit schedules and lead the internal auditor team.
- Support the T&RA Manager with regular Quality metrics and performance reporting.
- Play an active role in the technical network, providing support and technical data to drive a proactive, value-added service.
- Degree in Chemistry or a related subject.
- Experience in Quality and Compliance systems, complaint management, and root cause investigation.
- QC and analytical data handling skills.
- ISO lead auditor training and a Quality Management qualification are desirable.
- Awareness of chemical legislation, including CLP, REACH, and GHS, is beneficial.
- Practical problem-solving skills, flexibility, and a customer-driven approach.
- Tenacious, thorough, determined, energetic, and driven with attention to detail.
- Excellent written and verbal communication skills.
- IT literacy and knowledge of Microsoft.
- Persuasive, goal-oriented, and able to follow specific processes and requirements.
- Quality conscious and well-organized, with the ability to respond quickly to requests.
- Team player and customer-oriented.
- Competitive salary plus benefits, including pension, life insurance, private healthcare, and critical illness insurance.
- 40 hours per week, including a 30-minute paid lunch break.
