Proactive Claims Specialist

3 days ago


Brighton, Brighton and Hove, United Kingdom Legal & General Full time

About the Role


We are seeking a highly skilled Proactive Claims Specialist to join our team at Legal & General. As a key member of our operations team, you will play a vital role in ensuring the smooth processing of Group Protection claims.


Key Responsibilities



  • Triage and validate new Group Protection claims by conducting thorough data checks and collaborating with other teams as needed.
  • Pursue medical evidence on new and existing Group Protection claims, adhering to Legal & General's philosophies and specified instructions.
  • Prepare and authorize payments for new and existing Group Protection claims across all products.
  • Ensure timely reviews of claims in accordance with targeted dates established during the assessment process.
  • Foster effective relationships with IFAs, policyholders, and employers to optimize benefit management processes, including portfolio management support.
  • Provide Management Information on portfolio accounts, analyzing performance and identifying trends, where necessary.
  • Maintain consistent, timely, and accurate service levels in line with service level agreements and customer experience policies, reporting failures and providing feedback for improvements.
  • Comply with processes and systems to handle customer data appropriately, adhering to legislation such as GDPR, the Access to Medical Reports Act (1988), and Legal & General's Confidentiality policy.

Requirements



  • In-depth knowledge of core Group Protection products.
  • Strong understanding of Legal & General's claims processes and procedures.
  • Awareness of investigative and rehabilitation services provided by external organizations.
  • Understanding of State Incapacity Benefits.

What We Offer


At Legal & General, we reward performance and behavior with a comprehensive package that addresses your needs. This includes:



  • The opportunity to participate in our annual performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, after two years' service, with the option to buy and sell holiday.
  • Competitive family leave.
  • Participation in our electric car scheme, offering tax-efficient salary sacrifice for brand-new electric cars.
  • Access to various discounts for our own products and high street stores.
  • Well-designed offices that prioritize wellbeing and collaboration.

About Us


Legal & General is a leading UK financial services group and major global investor. We strive to build a better society for the long term by investing our customers' money in things that improve life for everyone. If you're open to joining a company that values diversity, innovation, and employee growth, we'd love to hear from you.



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