Guest Services Representative
4 weeks ago
Role Overview
As a Nights Guest Service Assistant, you will play a vital role in ensuring that every guest receives a safe and outstanding experience during their stay at our hotel. You will be responsible for providing exceptional customer service, building relationships with guests, and ensuring that all repeat guests, priority members, and VIPs receive recognition and appreciation.
Key Responsibilities
- Support the hotel in achieving all brand and company metrics and objectives
- BUILD and develop relationships with guests, assessing their needs and adapting your style and approach accordingly
- Ensure that all guests receive consistent hospitality through the effective implementation of SOPs
- Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests
Requirements
Based on company values and culture, you will be expected to represent our company and ensure that service excellence remains our top priority. Ideally, you will have some previous experience in a fast-paced, customer-facing role and passion for outstanding customer service.
Benefits
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
What We Offer
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager/Guest Service Manager.
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