Front Desk Hospitality Expert
3 days ago
About Moxy Glasgow Merchant City
We are a dynamic and customer-focused hotel based in the heart of Glasgow. Our mission is to deliver an exceptional guest experience, and we are seeking a skilled Front Desk Hospitality Expert to join our team.
Salary: £12,290 per annum (based on a 38-hour week)
Job Description:
As a Front Desk Hospitality Expert, you will be the first point of contact for our guests, providing a warm and welcoming arrival experience. You will be responsible for check-ins, room assignments, and responding to guest queries in a professional and courteous manner.
Key Responsibilities:
- To provide exceptional customer service to all guests, ensuring their needs are met and exceeded
- To maintain accurate records of guest stays, including check-in and check-out times, room assignments, and any issues or concerns raised
- To communicate effectively with colleagues and other departments to ensure seamless delivery of services
- To perform administrative tasks as required, such as processing payments and handling guest complaints
Requirements:
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- High level of accuracy and attention to detail
- Ability to multitask and manage competing priorities
Benefits:
We offer a competitive salary, plus benefits including:
- Free meals on shift
- Discounted hotel rooms
- Opportunities for career development and progression
About Us:
Moxy Glasgow Merchant City is a vibrant and eclectic hotel located in the heart of Glasgow's city centre. We pride ourselves on delivering a unique and memorable guest experience, and we are passionate about creating a fun and inclusive work environment.
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