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Vice President, User Experience II for EMEA Innovation at BNY

1 month ago

London, Greater London, United Kingdom BNY Full time
About the Job

BNY Innovation Centers are an integral part of the Strategic Partnerships, Investments & Innovation team, bringing together a diverse group of innovators, technical strategists, and designers. We drive value chain mapping, product strategy, ideation, design, and solution adoption using agile methodologies to accelerate value creation for our clients and the enterprise.

As a Vice President, User Experience II for the EMEA Innovation Center, you will play a pivotal role in shaping the end-to-end service experiences for our stakeholders and clients in the EMEA region. You will collaborate with cross-functional teams, including product managers, UX/UI designers, researchers, engineers, and stakeholders, to design and deliver holistic service design solutions.

  • Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate fresh ideas, and build consensus among team members and stakeholders.
  • Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows, iterating based on stakeholder/client feedback and usability testing results.
  • Partner with cross-functional stakeholders, product managers, and development teams, to deeply understand and define user needs, business goals, and project requirements.
  • Create and maintain design guidelines, pattern libraries, and cohesive design systems that align with BNY's design principles, ensuring consistency and coherence across all products and features.
  • Conduct user research, usability testing, and heuristic evaluation, and analyze user feedback to refine and improve the user experience of systems.

Requirements

  • Relevant years of experience in global financial services or fintech industry as a proven experienced UX/Service Designer, showcasing a strong portfolio of successful enterprise projects.
  • Ability to analyze problems or situations and apply a structured, analytical approach to developing solutions that progress our agenda and our clients' needs.
  • Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops.
  • Solid understanding of user-centered, service design principles and best practices.
  • Experience with user research, usability testing, and data-driven design decision making.

Our Culture

  • BNY is an America's Most Innovative Company, Fortune 2024.
  • BNY is a World's Most Admired Company, Fortune 2024.
  • BNY is a Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024.
  • BNY is a Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024.
  • BNY is a Most Just Company, Just Capital and CNBC, 2024.
  • BNY is a Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.