Part Time Receptionist Hilton Garden Inn Stoke-on-Trent

4 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom RBH Full time
About the Role

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Hilton Garden Inn Stoke-on-Trent. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to all guests, responding to their needs and requests in a timely and professional manner.
  • Ensure that all brand standards are maintained, and excellent standards of customer service are delivered at all times.
  • Manage the front desk, handling guest check-ins, check-outs, and room assignments, as well as responding to guest inquiries and resolving any issues that may arise.
  • Work collaboratively with the Front Office Manager and other team members to achieve our goals and objectives.
Requirements
  • A great personality and be genuine, approachable, attentive, and instinctive.
  • A proven track record in a similar role, with excellent communication and interpersonal skills.
  • Strong training and development skills, with the ability to share knowledge and expertise with others.
  • Excellent organizational and planning skills, with the ability to manage multiple tasks and priorities.
  • A desire to be the best, with high standards and a commitment to delivering exceptional results.
What We Offer
  • A competitive hourly rate of £9.50.
  • A comprehensive benefits package, including discounted hotel room rates, extra days holiday, flexible working arrangements, and a pension.
  • The opportunity to work in a dynamic and supportive team environment, with opportunities for career development and growth.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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